Refund policy

Refund & Return Policy

Medex Beauty Clinic
Effective Date: 1st of January, 2025

1. Overview

We want you to be completely satisfied with your purchase. If you are not, we offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

  • In the same condition that you received them — unused, unopened, with all original packaging and tags intact.

  • Accompanied by a receipt or proof of purchase.

Return shipping costs are the responsibility of the customer, unless otherwise stated or the return is due to our error (e.g. wrong or defective item).

To initiate a return, please contact us at info@medex.fi.
Once your request is approved, we’ll provide return instructions and a shipping label (if applicable).
Items sent back to us without prior authorization will not be accepted.

Please send returns to:
Medex Beauty Clinic
Stockmann 7th Floor
Aleksanterinkatu 52, 00100
Helsinki, Finland

For any questions regarding returns, contact us at info@medex.fi.

2. Damaged, Defective or Incorrect Items

Please inspect your order upon receipt and contact us immediately if you receive a damaged, defective, or incorrect item.
We’ll assess the issue promptly and arrange a replacement, repair, or refund as appropriate.

3. Exceptions / Non-returnable Items

Certain items are non-returnable for hygiene and safety reasons, including:

  • Perishable goods

  • Personalized or custom-made products

  • Opened or used personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

Additionally:

  • Sale items and gift cards are final sale and cannot be refunded or exchanged.

  • Each gift card is intended for its specific purpose and cannot be redeemed for cash.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

4. Exchanges

The quickest way to exchange an item is to return the original product (subject to acceptance) and place a new orderfor the desired item.

5. Refunds

Once we receive and inspect your return, we’ll notify you of the outcome:

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at info@medex.fi.

6. Order Refusals & Fraudulent Activity

We reserve the right to refuse service, shipment, or future sales to customers who:

  • Repeatedly fail to collect orders,

  • Engage in fraudulent or abusive purchasing behavior, or

  • Violate our return, shipping, or membership terms.

Such actions may result in account suspension and cancellation of pending orders.

7. Compliance with EU Consumer Law

Our policy aligns with the EU Consumer Rights Directive, granting customers the right to withdraw from most online purchases within 14 days.
However, as we offer a more generous 30-day return period, this already includes and exceeds your statutory right of withdrawal under EU law.

8. Contact

If you have questions about this policy or need assistance with a return, please contact: info@medex.fi